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    Terms of Service

    Last updated: May 17, 2026

    1. Acceptance of Terms

    By accessing and using the Soren platform (the "Service"), you agree to these Terms of Service and to our Privacy Policy. If you don't agree with any term, don't use the Service. Use by anyone under 18 years old is prohibited.

    2. Service Description

    Soren is an artificial intelligence platform that helps create, schedule and publish content for the X social network (formerly Twitter). The Service includes, among other features:

    • Custom voice profiles built from text samples and imported posts
    • AI-generated post drafts, with manual editing and regeneration
    • Automatic campaigns that generate recurring drafts for your approval
    • RSS feed imports as a source of inspiration for content
    • Image generation and search to accompany posts
    • Direct publishing to X via connected account, or manual copy
    • Collection of post metrics to refine your voice profile
    • Automatic learnings based on approvals, edits and rejections

    3. User Account

    To use the Service, you must create an account providing truthful, complete and up-to-date information. You are responsible for keeping your credentials confidential and for all activity in your account. Notify us immediately of any unauthorized use.

    4. Acceptable Use

    You agree not to use the Service to:

    • Generate spam, misleading, repetitive or malicious content
    • Infringe third-party intellectual property, trademark or image rights
    • Spread hate speech, violence, harassment or discrimination
    • Impersonate another person, brand or entity
    • Violate X's Terms of Service, Automation Policy or Platform Manipulation Policy
    • Scrape, reverse-engineer or attempt to bypass technical limits of the Service
    • Engage in any illegal, fraudulent or unauthorized activity

    5. X Integration and Usage Risks

    Soren offers optional integration with your X account. By connecting your account, you authorize access to data within the requested scopes (reading profile and posts, and publishing new posts). You expressly acknowledge and agree that:

    • You are the sole and exclusive responsible party for all content generated, approved, scheduled and published from your account, even when produced by AI
    • It is your responsibility to know and comply with X's Terms of Service, Rules and all policies, including rules on AI-generated content, automation, posting frequency, spam behavior and platform manipulation
    • Soren is NOT responsible for suspension, blocking, permanent ban, reach limitation (shadowban), removal of posts, loss of followers, loss of monetization or any other action taken by X against your account
    • It is up to you to define posting frequency, schedules and volume compatible with X's policies. The Service's internal limits do not replace the destination platform's rules
    • We strongly recommend manually reviewing every piece of content before publishing, even on automatic campaigns
    • You may revoke access at any time by disconnecting your account inside the Service or in your X account settings
    • X is a third-party service and may change its APIs, policies or availability at any time, which can affect Soren features without prior notice

    6. AI-Generated Content

    The Service uses third-party AI models to generate text and images. You acknowledge that:

    • AI-generated content may contain errors, inaccuracies, biases, outdated or hallucinated information. Reviewing before publishing is your responsibility
    • You are responsible for content after its approval and/or publication, including with regard to third parties
    • Generated content does not constitute legal, medical, financial, tax or professional advice
    • AI models may occasionally generate snippets similar to third-party works. It is up to you to verify and adapt before publishing
    • We do not use your private content to train public models. See details in the Privacy Policy

    7. Intellectual Property

    Soren does not claim ownership over the texts, images, voice profiles and content generated for you. That content is yours, subject to the licenses of the AI providers. The Soren platform, including brand, design, source code, documentation and related materials, is the exclusive property of Soren and is protected by applicable intellectual property laws.

    8. Disclaimer of Warranties

    The Service is provided "as is" and "as available", without warranties of any kind, express or implied. We do not guarantee that the Service will be uninterrupted, error-free, secure against attacks, or that AI-generated content will meet your expectations, be accurate, original or fit for a specific purpose.

    9. Limitation of Liability

    To the fullest extent permitted by law, Soren, its partners, employees and providers will not be liable for indirect, incidental, special, consequential or punitive damages, including, without limitation:

    • Suspension, ban, shadowban or any sanction applied by X or another platform to your account
    • Loss of followers, engagement, reach, monetization or business opportunities
    • Loss of data, lost profits or business interruption
    • Failures, unavailability or changes of APIs, AI models or third-party services
    • Third-party claims arising from content published by you

    10. Indemnification

    You agree to defend, indemnify and hold Soren harmless from any claims, losses, liabilities, costs and expenses (including attorneys' fees) arising from: (a) your use of the Service; (b) content generated, approved or published from your account; (c) violation of these Terms; (d) violation of third-party rights or of X's policies.

    11. Usage Limits and Fair Use

    The Service may impose usage limits, such as maximum number of voice profiles, drafts generated per hour, AI calls, posts published and X connections, based on your plan or anti-abuse policy. These limits may be adjusted at any time to ensure stability, control AI costs and protect the platform's ecosystem.

    12. Cancellation and Suspension

    You may cancel your account at any time inside the Service. We may suspend or terminate your access, with or without prior notice, in case of violation of these Terms, abusive use, security risk, legal requirement or Service discontinuation. After cancellation, your data will be handled per the Privacy Policy.

    13. Changes to the Service

    We may modify, add or discontinue features at any time, including usage limits, available AI models and third-party integrations. When possible, we will communicate relevant changes with reasonable advance notice.

    14. Governing Law and Jurisdiction

    These Terms are governed by the laws of the Federative Republic of Brazil. The courts of the consumer user's domicile, or the courts of Soren's headquarters for other cases, are elected to resolve any disputes arising from these Terms, subject to mandatory legal provisions.

    15. Changes to the Terms and Contact

    We may update these Terms periodically. We will notify you of significant changes by email or within the Service, and continued use after changes constitutes acceptance of the new terms. For questions, please reach out through the support page inside the platform.